Terms of service
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Terms of Service - Hound Dog 3D Printing
Welcome to Hound Dog 3D Printing! By accessing our website [insert website URL] and placing an order with us, you agree to be bound by the following Terms of Service (ToS). Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not proceed with your purchase or use of our services.
1. General Information
Hound Dog 3D Printing is an online shop offering pre-made 3D-printed products, custom printing services, and 3D printer rentals. We are based in Canada and operate in Canadian Dollars (CAD) for all transactions unless otherwise specified. These terms apply to all orders placed through our website or via direct communication with our team.
2. Eligibility and Age Restrictions
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There is no minimum age requirement to purchase most pre-made products or services from our site.
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However, certain products and print files in our 18+ section are restricted to customers aged 18 or older. By ordering from this section, you confirm that you meet this age requirement. We reserve the right to refuse service or cancel orders if we suspect a violation of this restriction.
3. Ordering Pre-Made Items
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Pre-made items (e.g., tabletop figures, statues) are available for purchase as listed on our website.
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All prices are in CAD and exclude shipping costs, taxes, or customs fees (if applicable), which will be calculated at checkout.
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We strive to ensure that product descriptions and images are accurate, but slight variations may occur due to the nature of 3D printing (see Section 9).
4. Custom Printing and File Submission
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Customer Responsibility: For custom printing orders, customers are responsible for submitting files that are:
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Free of corruption and in good working order to the best of their knowledge.
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Legally obtained, paid for, and within their rights to use. Hound Dog 3D Printing is not liable for any intellectual property disputes arising from customer-submitted files.
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We reserve the right to refuse printing any file that we suspect violates copyright, trademark, or other legal protections, or that is technically incompatible with our equipment.
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Submitted files should be in a compatible format as specified on our website [insert link or details if applicable].
5. Printer Rental and Custom Printing Reservations
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Availability: Printer rental and custom printing services operate on a first-come, first-serve basis.
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Reservations: Time slots for printer rental or custom printing can be reserved with a 50% non-refundable deposit to secure your booking. The remaining balance (full payment) is due prior to the start of the print job.
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Payment: Invoices for printer rentals and custom prints will be sent via email and must be paid via e-transfer due to the variable nature of each job. Payment terms will be outlined in the invoice.
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Failure to pay the full amount before the scheduled print time may result in cancellation of the reservation, with the deposit forfeited.
6. Payment Terms
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All transactions are processed in Canadian Dollars (CAD).
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Full payment for pre-made items is required at the time of purchase.
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For custom printing or printer rentals, the 50% deposit is non-refundable, and the remaining balance is due before printing begins.
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We accept [list payment methods, e.g., credit/debit cards, e-transfer] as specified on our website.
7. Shipping and Delivery
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Shipping costs are the responsibility of the customer and will be calculated at checkout or invoiced separately for custom orders.
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International customers are responsible for any customs duties, taxes, or fees imposed by their country.
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Delivery times may vary depending on location and are estimates only. Hound Dog 3D Printing is not liable for delays caused by shipping carriers.
8. Returns and Refunds
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Please refer to our separate Return Policy [insert link if applicable] for details on eligibility, process, and conditions for returning pre-made items.
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Custom prints and printer rental services are non-refundable once printing has begun, except in cases of our error (e.g., incorrect execution of a submitted file).
9. Nature of 3D Printing
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Resin Printing: Products printed with resin may exhibit small layer lines or minor marks from supports. These are inherent to the resin printing process and not considered defects.
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Print Quality: Higher quality print options are available at an additional cost to reduce layer lines, with pricing based on increased print time. Customers will be informed of these options during the ordering process.
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Finishing: All 3D-printed models may require some level of finishing (e.g., sanding, painting) by the buyer. While we strive to provide near-perfect prints based on the chosen options, minor imperfections are a natural part of the 3D printing process.
10. Intellectual Property
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Hound Dog 3D Printing retains ownership of all designs and files created by us for pre-made products.
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Customers retain ownership of files they submit for custom printing but warrant that they have the legal right to use them. We will not reproduce or distribute customer-submitted files beyond fulfilling the order.
11. Limitation of Liability
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Hound Dog 3D Printing is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
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Our liability is limited to the amount paid for the specific order in question.
12. Termination of Service
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We reserve the right to refuse service, cancel orders, or terminate access to our website at our discretion, including for suspected violations of these terms or applicable laws.
13. Governing Law
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These Terms of Service are governed by the laws of the Province of [insert province, e.g., Ontario] and the federal laws of Canada. Any disputes will be resolved in the courts of [insert province].
14. Changes to Terms
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We may update these Terms of Service from time to time. The most current version will be posted on our website, and continued use of our services after changes constitutes acceptance of the updated terms.
15. Contact Us
If you have any questions about these Terms of Service, please contact us at [insert email address] or [insert phone number, if applicable].
Thank you for choosing Hound Dog 3D Printing. We look forward to serving you!